Overview

The Dufferin-Peel Catholic District School Board is a dynamic board committed to the delivery of quality educational programs and services.  The Board is comprised of over 81,000 students enrolled in 151 facilities (125 elementary and 26 secondary schools) throughout the municipalities of Mississauga, Brampton, Caledon and Orangeville.  We have approximately 11,000 employees in an increasingly diverse community.  Dufferin-Peel Catholic District School Board is one of Ontario’s largest school boards, encompassing both urban and rural areas.  We are currently accepting applications for the following:

Senior ICT Repair Technician
(under review)

1 position

Position Type:
Permanent, Full-Time

Salary:
$73,846

Interested applicants can submit an up to date resume, proof of education and certificates via email to:

dpcareers@dpcdsb.org

All new employees will be required to submit a current original criminal background check (CBC) including a “Vulnerable Sector Screening” (VSS) issued within 6 months prior to commencing employment with the Board.

Visit www.dpcdsb.org for more details.

We thank all applicants, but advise that only those under consideration will be contacted.

If you require a disability related accommodation in order to participate in the recruitment process, please contact us at (905) 890-0708, extension 24272 to provide your contact information. Support Services staff will contact you within 2 business days. The Dufferin-Peel Catholic District School Board is an equal opportunity employer. We will accommodate your needs under the Ontario Human Rights Code.

Full Job Description Below:

POSITION TITLE: Sr. ICT Repair Technician  (Under Review)

DEPARTMENT: ICT Business Operations

TITLE OF IMMEDIATE SUPERVISOR: Supervisor of Technology Repairs, Renovations and Media Services

Position Summary

  • Under the direction of the Supervisor/Designate, the Sr. ICT Repair Technician is responsible for the diagnosis and repair of end user computing devices and peripherals. The incumbent will provide diagnosis and repair services at both the ICT repair facility and board sites as required.
  • Additionally, the incumbent will coordinate repair services with board staff and approved vendors and will be responsible for maintaining an up-to-date inventory of spare parts and update the Boards central ICT Asset management system.
  • This position requires expertise and experience in the diagnostics and repair of electronics equipment pertaining to end user computer technology typically used in school boards.

Major Functions and Responsibilities

  • Diagnostics and repair of all end user computing devices.
  • Diagnose and repair technical issues related to desktops, laptops, tablets, printers, projectors and associated peripherals.
  • Respond to, and update support tickets in the call logging system with detailed troubleshooting and resolution information.
  • Develop troubleshooting and repair procedures to share with other support staff.
  • Follow industry best practices and repair manual procedures to ensure repairs are completed to equipment manufacturer’s standards, are safe and operational.
  • Maintains a spare parts inventory for specified product lines.
  • Analyzes repair reports to identify failure trends and provides recommendations to minimize/mitigate failures.
  • Documents repair procedures and shares with technical support team.
  • Trains field staff on established preventative maintenance procedures and repair procedures.
  • Assists in the evaluation of computer hardware and peripherals for the establishment of Board standards.
  • Assists the Supervisor in developing efficient processes and coordinating projects.
  • Travels to various schools to repair equipment as assigned.
  • Other duties as assigned.

Qualifications, Education, Experience and Knowledge
Candidates must have a minimum:

  • A 2-3-year post-secondary diploma in PC Repair, Computer Science, Electronics or related field
  • Comp TIA A+ certification
  • Three years’ experience in the support and repair of computer equipment.
  • Proficiency with a variety of operating systems, such as Windows, ChromeOS, MacOS, iOS and Android.
  • Strong troubleshooting, analytical and problem-solving skills
  • A solid understanding of configuring and setting up equipment in an enterprise network environment, both ethernet and Wifi.
  • Excellent communication and customer service skills
  • Strong Organization and project coordination skills
  • Valid Ontario driver’s license and dependable vehicle for travel between Board location.
  • Responsibility for Independent Action
  • Works independently to diagnose technical problems and resolve them. Where procedures do not exist, develops and documents troubleshooting and repair workflows to share with the technical support team.

Impact of Errors

  • Could result in damage of equipment.
  • Incorrect diagnosis could lead us down the wrong path resulting in unnecessary costs, inconsistent behavior and disruption to users.

Contacts

  • Internal
  • Interact and communicate with staff at all levels of the organization to gather detailed information on technical issues and communicate the resolution.
  • Trains field staff on established preventative maintenance and repair procedures

External

  • Works directly with manufacturers and vendors on warranty issues, troubleshooting, and parts supply

Supervision

  • Provides training to field staff on established preventative maintenance and repair procedures

Safety of Others

  • Precautions must be taken when working on electrical equipment and also when using chemicals (e.g. sprays, control and head cleaners)
  • Knowledge of the Occupational Health and Safety Act and compliance with Section 17

Effort

Mental

  • Concentration and focus required when working with electrical circuits and disassembling / reassembling equipment

Physical

  • Lifting of moderately heavy equipment such as Printers
  • Sitting, crouching, bending over and working at odd angles, e.g. mounter projectors, printers Working on small, delicate electronics as in tablets and laptops requiring good manual dexterity.

Working Conditions

  • Usually works indoors in a temperature-controlled environment. Occasionally subjected to dust and toner. Has to drive from building to building with no designated workspace.