IT Technician

  • Matawa First Nations
  • Thunder Bay, ON, Canada
  • Dec 08, 2021
Full-Time Information Technology

Job Description

IT Technician-
Matawa Education and Care Centre

PURPOSE OF THE POSITION
IT Technician is a key role with Matawa Education and Care Centre who ensures that department systems are managed appropriately and maximum uptime is achieved. Primary purpose for this role is to manage Windows and Linux based servers and related systems; and support The Principal and Vice Principal on as required basis in maintaining the other technologies and systems. IT Technician is also responsible for the installation, configuration, administration and management of Windows and Linux based server housed within Matawa Education department. IT Technician supports the development and implementation of security policies over key systems and provides recommendations to ensure key risks to Matawa Education IT systems are addressed.

SCOPE
Reporting to the Executive Director, Principal and Vice Principal, IT Technician will plan, implement, configure, maintain and manage Windows and Linux based systems. While working with Matawa Education and Care Centre, IT Technician will provide ongoing support to end- users and will also maintain the IT helpdesk. IT Technician will ensure technology infrastructure based on Windows and Linux is able to support the growth of Matawa education department.

RESPONSIBILITIES

1. Installation, administration and support of networks and systems
Main Activities

  • Work with OnSIS and Power Schools, including maintenance, trouble shooting and installation.
  • Windows and Linux systems administration and maintenance; including installation and configuration
  • Local Area Network and Wide Area Network administration and management
  • Management of communication technologies such as routers and switches
  • Maintenance of technology infrastructure housed in the Matawa Education server room
  • Maintenance and management of Microsoft Email Exchange Server
  • TCP/IP network configuration for system clients and servers
  • Assembly and mounting of Server Racks
  • Creating and testing cabling
  • Establish remote connections to the systems and provide access to the servers on as required basis
  • Implement appropriate security over technology infrastructure primary focused on Windows and Linux platforms
  • Configuring wired and wireless routers and printers
  • Configuration, installation and maintenance of technology infrastructure of Matawa Education website.

2. Provision of training and on-going technical support.
Main Activities

  • Liaise with other members of the Matawa Education Department to provide on going support
  • Provide on-site and help desk technical support as required
  • Facilitate technical training sessions for Matawa Education Department and other staff as required
  • Ensure that all information is recorded and updated in the IT helpdesk application

3. Administrative duties
Main Activities

  • Provide internal program reporting and technical support as required by the Education Department Manager.
  • Provide daily updates to the Principal and/or Vice Principal.
  • Provide updates upon request to the Matawa Regional Advisory Committee on Education.
  • Assist with the preparation of reports and proposals related to the Matawa Education and Care Centre.

4. Perform other related duties as required

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge
The incumbent must have proficient knowledge in the following areas:

  • Completion of a post-secondary program in information technology, or an equivalent combination of education and experience
  • Strong knowledge and understanding of Linux and Windows technologies
  • Basic working knowledge of Apple based technologies
  • Strong knowledge and understanding of basic security principles on Windows and Linux based platforms
  • Strong understanding of TCP/IP network protocols and client and server architecture
  • Sound knowledge and understanding of different flavors of Linux e.g. RedHat, CentOS etc.
  • Thorough understanding of Apache and Tomcat configuration, support and maintenance
  • Understanding of school and community needs which utilize remote satellite internet access
  • Knowledge of key application and system software for Windows and Linux platforms
  • Experience in installation and configuration of Microsoft and Linux based servers and related applications
  • Experience in identifying the key risks and issues and act on remediation
  • Experience in assembly and mounting of Server Racks, and creating and testing cabling;
  • Configuring local area network security, wired and wireless routers and printers;
  • Experience with MySQL and website administration
  • Working knowledge of helpdesk applications e.g. SpiceWorks
  • Knowledge of Ojibway, Oji-Cree and Cree is an asset.

Skills
The incumbent must demonstrate the following skills:

  • Interpersonal skills
  • Technical writing skills
  • Excellent oral and written communication skills
  • Ability to maintain high level of confidentiality
  • Stress Management
  • Workload balance
  • Relationship building
  • Customer service attitude

Personal Attributes
The incumbent must maintain strict confidentiality in performing the duties of IT Technician. The incumbent must also demonstrate the following personal attributes:

  • Demonstrated interpersonal skills
  • Physically fit; and able to work outdoors, in confined spaces, and not afraid of heights
  • Ability to work effectively with school staff, students, parents, administration staff, government and First Nation organizations

WORKING CONDITIONS

Physical Demands
The IT Technician may have to travel throughout the communities in all weather. They may have to lift, carry and manage equipment and supplies. They may have to work odd or long hours at a time to complete special requests or projects. The IT Technician may have to spend long hours sitting and using office equipment, computers and attending meetings.

Environmental Conditions
The Matawa Education and Care Centre may be a busy facility. The IT Technician may be interrupted frequently to meet the needs and requests of teachers, staff, administration and members. The IT Technician may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks. The IT Technician may from time to time be required to work in confined spaces or at heights, including indoors and outdoors in different weather conditions.

Sensory Demands
Sensory demands can include reading and use of the computer that may cause eyestrain and occasional headaches. The work environment around the IT Technician may be noisy and very busy which may make it difficult for the individual to concentrate.

Mental Demands
The IT Technician will have to manage a number of requests and projects at one time. They must be aware of all Tribal Council business in the community and any and all relevant legislation, policies and procedures. They may have to complete a number of tasks and responsibilities at one time, and must be prepared to deal with emergencies and stressful situations at any time.

Applicants can email a resume to education@matawa.on.ca