PURPOSE OF THE POSITION
The purpose of Database Helpdesk role is to ensure that school data system and other school supporting systems is planned, implemented, managed and utilized appropriately resulting into more effective and efficient management and reporting of student information. As part of First Nation Student Success Program (FNSSP), Database Helpdesk serves as an anchor to liaise between the Matawa First Nations School staff, school data system technical support team, education authorities and Education Department IT team. This role ensures that school data system support, and infrastructure requests and software updates are assessed, prioritized, assigned, executed and tracked on a regular and timely basis.
In conjunction with PASS IT team, Database Helpdesk identifies and facilitates the required technical and functional training and support to the school staff to maximize the use of the school data system. More effective use of the school data system will result into more effective and accurate reporting that will lead to improved productivity and efficiency as well as better strategy development and alignment.
Database Helpdesk is responsible to ensure IT infrastructure related to the school data system is appropriately managed. Needs for support are identified, prioritized and facilitated. While primary responsibility for support is with PASS System Administrator and PASS IT Technician, Database Helpdesk continues to build technical capability to provide basic support and assistance for IT infrastructure, under the guidance of PASS System Administrator. Database Helpdesk promotes information security to ensure data protection and security and guide staff members to follow information security best practices during the management of information.
The FNSSP program focuses on student success and school improvement planning, both of which require the use of student and school data for effective and efficient planning and decision making. Database Helpdesk utilizes the PowerSchool data system and ensures student information related to Matawa Education and Care Centre is accurately inputted into the system. This information is further used for planning and reporting purposes.
All Matawa First Nations Schools and Matawa Education and Care Centre where PowerSchool data system or other school data system is utilized will be in scope. Further, management and technical support for the associated infrastructure will be facilitated between Database Helpdesk and PASS System Administrator. Also, a helpdesk application will be utilized to track the issues and support request will be under the responsibility area of Database Helpdesk.
Database Helpdesk will assign the support requests to the school data system support team or PASS IT team as appropriate. Periodic reviews will be performed for timely completion of the support requests.
1. First Nations Student Success Program (FNSSP)
2 Matawa Education and Care Centre
3. Helpdesk and ongoing technical support
4. Records Management
5. Administrative Support
6. Perform other related duties as required
KNOWLEDGE, SKILLS AND ABILITIES
The incumbent must have proficient knowledge in the following areas:
The incumbent must demonstrate the following skills:
The incumbent must maintain strict confidentiality in performing the duties of Database Helpdesk. The incumbent must also demonstrate the following personal attribute
The Database Helpdesk may have to spend long hours sitting and using office equipment, computers and attending meetings. The Database Helpdesk may have to travel throughout the Matawa region in all weather.
The Matawa Education facility may be a busy facility. The Database Helpdesk may have to manage a number of projects at one time, and they may be interrupted frequently to meet the needs and requests of Education Department staff. The Database Helpdesk may find the environment to be busy, noisy and will need excellent organizational, time and stress management skills to complete the required tasks.
Sensory demands can include eyestrain and occasional headaches from reading and extended time using the computer. The Database Helpdesk may be noisy and busy making it difficult to concentrate at times.
The Database Helpdesk will have to manage a number of requests and projects at one time. They must be aware of Education Department initiatives with other Matawa departments and with various Matawa communities. The Database Helpdesk also needs to be knowledgeable of relevant legislation, policies and procedures. They may have to complete a number of tasks and responsibilities at one time, and must be prepared to deal with emergencies and stressful situations at any time.
Applicants can email a resume to email@example.com