Community Services Supervisor (Term)

$63,386 - $76,078 yearly
  • Toronto District School Board
  • 31 Tapscott Road, Scarborough, ON, Canada
  • Mar 09, 2023
Full-Time Administrative Support Jobs

Job Description

No.:  SCH II-23-0065NFTE

POSTED:  March 9, 2023

DEADLINE:  12:00 Noon, March 23, 2023

Community Services Supervisor

1 – Term Position

Community, Business and Student Transportation Services

Schedule II, Level 4

(Non-Union – 10 Month)

$63,386 - $76,078


(It is anticipated that this Term assignment will end on June 30, 2023)

 The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Reporting to the Community Services Coordinator or designate, the Community Services Supervisor, Welcoming Communities, will be responsible for providing leadership to designated project staff to ensure that the project objectives are met – producing a quality program with measurable outcomes, in accordance with the contractual agreement between the funder and Business Development and Community Services (BDCS). 

 The Welcoming Communities program helps newcomer students in elementary, middle, and secondary schools feel engaged and at ease as they integrate into their new communities in Canada.

Summary of Duties:

Ø Supervise and assign duties to staff;

Ø Promote teamwork and collaboration;

Ø Conduct regular staff meetings to motivate and energize team;

Ø Direct staff to complete operational activities;

Ø Participate in hiring and disciplining processes as required according to TDSB procedures;

Ø Monitor staff attendance;

Ø Analyze outcomes to be measured against prescribed norms;

Ø Present suggestions for improvement to staff in a professional, encouraging and courteous manner;

Ø Provide support to staff in their communication/relationship with clients and/or employers;

Ø Review changes to funder or BDCS goals and objectives with staff for clarification/direction;

Ø Ensure outcomes/targets set out in the contractual agreement are met;

Ø Ensure files/reports are maintained in a professional, confidential manner;

Ø Follow funder policies and procedures related to client referral, and/or employer recruitment;

Ø Review client and/or employer files on a regular basis;

Ø Deal with client problems in program and visit at host site;

Ø Develop rapport with and provide support to clients or referring agencies by phone and on site;

Ø Ensure client and/or employer follow up is completed and recorded;

Ø Maintain budget, approve staff expenditures – accountable to BDCS management;

Ø Approve payroll vouchers;

Ø Perform outreach to target clients;

Ø Promote program through materials and presentations;

Ø Establish and maintain linkages to other community agencies and employment service providers within user communities;

Ø Attend meetings which promote or support program in the community;

Ø Meet with Community Services Coordinator or designate to review goals, activities and outcomes;

Ø Ensure clarity of objectives for staff and clients;

Ø Collaborate to effectively track client and/or employer information, program statistics, subsidy expenditures, claims paid, etc.;

Ø Recommend improvements to the service to BDCS management;

Ø Participate in the proposal process, ensuring that the proposal reflects the vision of the service;

Ø Develop knowledge about local community agencies, services and resources;

Ø Identify new directions, gaps and areas to be enhanced or improved enrol in courses and conferences to keep current on labour market trends and conditions;

Ø Set operational standards and practices;

Ø Prepare monthly statistical and other narrative reports for BDCS and funder project officer;

Ø Represent BDCS at community meetings where appropriate; 

Ø Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services;

Ø Liaise regularly with BDCS staff related to accountability, proposal preparation and report preparation; and

Ø Other duties as assigned.



Ø  University degree in related field with two years supervisory experience in similar environment or an equivalent combination of education and experience;

Ø  Experience working with a multi-cultural newcomer population;

Ø  Demonstrated knowledge of applicable principles/strategies (e.g.newcomer settlement and integration, mentorship, work strategies);

Ø  Experience in government project management;

Ø  Familiarity with the needs of the  newcomer youth and children and strong knowledge of the community;

Ø  Successful supervisory experience with strong leadership and team building skills;

Ø  Strong organizational skills and communications skills including presentation skills;

Ø  Knowledge and understanding of Board and/or departmental policies and procedures, collective agreements, employment/labour legislation;  

Ø  Proficient keyboarding and computer skills which include the use of e-mail, internet,

Word-processing; and

Ø  Proven ability in promoting equitable practices which value inclusiveness and diversity.


Special Requirements:

Ø  Provision of own vehicle for Board business; and

Ø  Require regular travel across the TDSB.


Location:                31 Tapscott Road (wheelchair accessible)

Work Year:             10 Months

Work Term:            This assignment is scheduled to end on June 30, 2023, with the possibility of an extension. Subject to cancellation by funder with two weeks’ notice.

Please note:

Applications must be submitted:

1. in résumé form with a covering letter to:

2. with competition # SCH II-23-0065NFTE in the subject line

3. Apply no later than 12:00 noon on March 23, 2023.

 Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

 The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and in the communities we serve. We strongly encourage applications from all individuals including those with varied lived experiences that can contribute to the diversification of the workforce at TDSB.

 We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.