Insurance Claims Coordinator

$76,718 - $92,072 yearly
  • Toronto District School Board
  • 5050 Yonge Street, North York, ON, Canada
  • Nov 16, 2023
Full-Time Administrative Support

Job Description

No.: SCH II-23-0287NTE
POSTED: November 16, 2023
DEADLINE: 12:00 Noon, December 15, 2023

Insurance Claims Coordinator
1 – Acting Position
Business Services
Schedule II, Level 6
(Non-Union – 12 Month)
$76,718 - $92,072

(It is anticipated that the Acting assignment will end on March 31, 2024)

The Toronto District School Board adheres to equitable hiring, employment, and promotion practices.

Reporting to the Enterprise Risk Management Advisor, the Insurance Claims Coordinator will be responsible for the investigation, evaluation, and recommendation of settlement of insurance claims.
The Insurance Claims Coordinator will provide support to the Enterprise Risk Management Advisor in the day to day operations of the department and act as subject matter expert to staff, external providers and other parties.

Summary of Duties:
• Conduct investigation of insurance claims including tracking and recommendation of settlement of claims within provided authority;
• Gather and analyse claim information and evidence from all relevant sources (e.g. claimants, service providers etc); prepare file summaries and reports;
• Conduct site visits to assess risks;
• Provide advice on activities or situations to mitigate risk;
• Liaise with claimants, insurers, adjusters, brokers and external agencies and lawyers;
• Respond to inquiries regarding the Board’s insurance program and claims administration process;
• Represent the Board and/or participate in legal proceedings, hearings, mediations and arbitrations including collaboration with legal counsel on claims matters;
• Review, report and conduct analysis on investigations, incidents and claims;
• Assist with the review of insurance policies, procedures and administrative process/practices and make recommendations to improve claims administration and delivery service;
• Develop, implement and maintain systems and processes to support effective claims administration functions;
• Responsible for maintenance of claims including accurate record keeping and data entry of claims;
• Assist in the development and presentation of workshops, training sessions including providing training to schools and central departments as it relates to insurance and risk management;
• Attend and participate in meetings as required;
• Prepare/draft and communicate insurance and risk management documentation to the stakeholders;
• Conduct research and analysis of insurance programs and industry trends;
• Maintain current with industry trends including attending industry risk management, seminars/workshops/conferences; network with Risk Management professionals representing school boards;
• Provide leadership in fostering equity and inclusiveness, in the development and implementation of programs and services;
• Provide support to special projects as required; and
• Other duties as assigned.

• University degree in related discipline (e.g. Business Administration) including courses in insurance and risk management with two years progressively responsible insurance and risk management experience or an equivalent combination of education and experience;
• Completion of Chartered Insurance Professional designation (CIP);
• Demonstrated experience in claims management;
• Knowledge of investigative procedures and techniques;
• Knowledge of principles, practices and theories of insurance and risk management processes;
• Discretion, judgment and ability to deal with confidential information;
• Strong negotiation, conflict resolution, facilitation and mediation skills;
• Strong analytical/interpretative and problem-solving skills;
• Strong research, organizational and time management skills;
• Strong written, oral and interpersonal communication skills including presentation skills;
• Knowledge of related legislation (e.g., Insurance Act, Municipal Freedom of Information and Privacy Act, Occupational Health and Safety etc),TDSB policies, procedures and protocols;
• Proven ability in promoting equitable practices which value inclusiveness and diversity;
• Knowledge of related court proceedings and protocols including mediation/arbitration procedures; and
• Proficient computer skills including spreadsheets, databases, word-processing, project management, presentation packages and related software packages.
Special Requirements:
• Provision of own vehicle for Board Business. Requires regular travel across the TDSB
• May require the use of safety equipment for site visits

Work Year: 12 months
Location: 5050 Yonge Street (Hybrid Work Eligible)

Please note:
Applications must be submitted using the link below by noon, December 15, 2023: 

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and in the communities we serve. We strongly encourage applications from all individuals including those with varied lived experiences that can contribute to the diversification of the workforce at TDSB.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.

The TDSB follows a hybrid work structure where some employees may be able to work remotely at times, based on operational requirements. Please refer to Policy P103, Flexible Working Arrangements for more information.

Job Reference #

SCH II-23-0287NTE