Hospitality Services Assistant

  • Royal Ontario Museum
  • Toronto, ON, Canada
  • Apr 02, 2024

Job Description

Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? Join our team at ROM and consider a fulfilling career as a Hospitality Services Assistant.


Become a pivotal team member as a Hospitality Services Assistant and play a foundational role in orchestrating our events. As an ambassador of our institution, you'll ensure smooth transitions, from event set-up to tear down, catering to internal and external ROM functions. Melding dedication with precision, this role offers an exceptional opportunity to contribute to ROM's mission of narrating human stories. If you're detail-oriented, thrive in dynamic environments, and have a heart for service, we eagerly invite you to apply.


  • Facilitate seamless event set-up and tear-down, ensuring every detail aligns with ROM's standards.
  • Efficiently handle furniture and event materials, moving them safely and meticulously.
  • Uphold beverage and event material inventory, ensuring accurate documentation and readiness.
  • Collaborate with the Hospitality Service and sales team, ensuring all event projects are executed perfectly.
  • Utilize various software, from Word and Excel to GroupWise and Delphi, to manage client reports, inventories, and more.
  • Maintain storage areas, participate in inventory checks, and undertake other relevant duties as they arise.


  • A minimum of 3 years of experience in the hospitality industry, preferably as a banquet service worker.
  • Physical fitness is essential, with tasks including lifting heavy items and moving furniture.
  • Proficiency in MS Office and familiarity with inventory software systems like Freepour and Shopify.
  • Exceptional communication skills and the ability to work both independently and as part of a team.
  • Familiarity with Ontario Liquor sales, consumption legislation, and Board of Health by-laws.
  • French language proficiency would be a distinct advantage.


OPEN DATE: March 26, 2024
CLOSE DATE: April 12, 2024
STATUS: Part-time Permanent
SALARY/HOURLY RATE: $24.96 – 28.53
SCHEDULE: Up to 24 hours weekly
PROBATIONARY PERIOD:   420 hours or six (6) months
LOCATION (onsite): Toronto, ON

Diversity Statement

At ROM, we consider equity, diversity, and inclusion foundational to our institutional success. We seek to foster a workplace that reflects the diversity of the city and province in which we are located and welcome all qualified and experienced candidates to apply, regardless of their gender, age, sex, race, religion, ethnicity, ability, sexual orientation, or gender identity.

Accessibility Statement

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

COVID Statement

Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of complete COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Only candidates selected for an interview will be contacted. The selected candidate will be required to participate in a Criminal Background Check.