Service Quality Supervisor (Day)

Service Quality Supervisor (Day) – 2 positions (East and West)

(TCDSB is currently reviewing position titles, they are subject to change)

VISION

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters.

At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community.

The Ontario Catholic School Graduate Expectations our Catholic values, and the Board’s Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking two (2) full-time Service Quality Supervisors (Day) within the Facilities Services Department (1 in West District and 1 in East District).

We are an inclusive employer. All interested applicants are welcome to apply.

KEY ACCOUNTABILITIES

Reporting to and under the direction of the Senior Manager of Operations & Maintenance West or East, the position provides professional support for all facilities activities including custodial supervision and training, maintenance services, contract administration and project management for assigned family schools.

• Representing the department at various committees and meetings to provide input on proposed facility projects and plans
• Confirming deployment of staff and providing direction to staff and managing staff performance and coordinating activities such as scheduling, attendance and training
• Ensuring effective management of all assigned budgets, projects and contracted services
• Establishing communications with other sections, departments, assigned family of schools (Principals), to ensure ongoing effective partnerships
• Regularly visiting school sites for auditing and supervising activities of all assigned caretakers and 3rd party contractors.
• Participating in the interview and selection process for staff including recruiting and promotional opportunities
• Conducting employee evaluations and participating in the grievance and disciplinary process
• Participating in the development and delivery of training programs
• Coordinating in-service meetings
• Maintaining deployment and other related activities in the absence reporting system
• Facilitating the implementation of new programs/projects
• Auditing and supervising activities of all assigned caretakers and 3rd party contractors, by visiting schools as required
• Subject to callout beyond regular workday/week as emergencies arise and participating in a rotating callout schedule
• Performing other duties as assigned/required

REQUIREMENTS

• Three-year Community College Diploma in relevant field (e.g. Property Management; Facility Management) from a recognized educational institution, or an equivalent combination of education and experience
• Minimum two (2) years of working experience in a supervisory role
• Demonstrated supervisory ability and experience in direct supervision of staff in a unionized environment
• Proficient in computer skills (MS Office, Office 365, SAP)
• Excellent organizational, interpersonal and communication skills
• Experience in managing small construction projects (e.g. asphalt, tiles, fencing, painting, blinds, etc.)
• Availability to work outside core office hours, as required

Service Quality Supervisors may be required to work either day or evening shift hours, in either East or West regions based on the needs of the Board; the nature of work also requires using a Board provided device (e.g., cell phone, pager, etc.) to respond to requests during scheduled work shift and/or on-call periods.

This position requires travelling to TCDSB sites on a regular basis. The incumbent must have own vehicle available to use and a valid Ontario driver's license (eligibility for mileage reimbursement). Requires wearing of appropriate and current safety equipment (safety shoes, hard hat) for TCDSB construction sites.

This is a non-union Level 9 position with a salary range of $85,621 $102,747 along with comprehensive benefits including pension plan, vacation, and professional development opportunities.

WHO WE ARE

Our mission at TCDSB is to inspire learning – in every way – and support our students and employees.

Employees who work in our corporate setting are passionate and have a strong belief in our mission and making TCDSB a leader in public education. We are:

• Committed to Equity, Diversity, and Inclusion
• Accountable
• Relationship builders
• Adaptable
• People developers – we engage, coach, and develop
• Continuous improvers and innovators; and
• Team oriented

We know and believe that diverse and inclusive teams empower us to make better decisions and inspire continuous improvement so that we can better serve our students, communities, and employees.

As an equal opportunity employer, we welcome applications from individuals who would contribute to the further diversification of our staff, including but not limited to, those who are Indigenous, Black, 2SLGBTQ+, and racialized. You are invited to voluntarily indicate if you identify as such a person. This information will be kept confidential.

The TCDSB is committed to providing barrier-free and accessible employment practices in compliance with Accessibility for Ontarians with Disabilities Act (AODA).

Should you require code-protected accommodation through any stage of the recruitment process, please let us know when contacted. We will work with you to meet your needs.

Disability-related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process. https://5il.co/1dkld

All interested applicants are asked to apply online no later than Thursday, January 23, 2025 via Apply To Education.

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.

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