As partners in student success Student Financial Services (SFS) is the main source of financial support and assistance for students at York University. We work with the federal and provincial governments, external organizations, and other departments at the University to secure the maximum financial support available for York students. Our goal is to ensure that all York students have the financial resources they require to successfully complete their degrees. The Student Financial Liaison Representative reviews and ensures that all financial information that a student provides is accurate, complete, and up to date, interacts with students one-on-one or in a group setting, communicates and follow-ups with York departments, external agencies, and the government to obtain or to clarify information. The Student Financial Liaison Representative assists in the administration of all scholarship, award, and bursary programs, and creates, updates, and maintains related financial records. The Student Financial Liaison Representative will provide feedback to management to facilitate workflow processes, to present financial information sessions to students, and to suggest possible venues of advertisement for current or newly created financial programs or initiatives. The Student Financial Liaison Representative interacts with students one on one or in-group settings as required and other members of the Student Financial Services Team to ensure accurate information is retained and communicated.
Completion of high school with some post-secondary courses in communications, public relations, or business administration. Knowledge of the Ontario Student Assistant Program, Scholarships and Bursaries or comparable knowledge preferred.
2-3 years recent experience in public relations/communications/liaison dealing with the public in a high-volume student/client service area, processing applications, explaining policies/procedures, interviewing clients, database management working with large, computerized records systems, account reconciliation.
- Excellent oral communications skills to make effective presentations/public speaking, elicit accurate information, provide regulatory information, and answer detailed enquiries in a clear and concise manner
- Demonstrated commitment to creating a service excellence approach
- Excellent interpersonal and public relations skills to work with diverse populations. Ability and sensitivity to cultural awareness
- Excellent written communications, proofreading skills and the ability to take and write minutes
- Excellent organizational skills to handle multiple priorities
- Excellent analytical skills to problem solve, resolve anomalies, make decisions
- On-line research skills to access internet information
- Exercising good judgement and initiative
- Attending accurately to detail
- Ability to work accurately with figures and to reconcile accounts
- Ability to work with financial reports (e.g., E Reports)
- Working effectively under pressure of high volume
- Ability to meet deadlines and work with conflicting priorities
- Ability to work independently and within a team
- Good keyboarding skills for on-line data entry
- Intermediate skills with MS Office (Word, Excel, Access, PowerPoint)
- Intermediate skills working with on-line large, computerized records and financial systems
- Willingness to travel within the Greater Toronto Area. Demonstrates, commitment to the divisional values of: Respect, Excellence, Innovation, Collaboration, Accountability, Care, and Inclusion.
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal (www.yorku.ca/jobs) and refer to posting 105557