Senior Manager, Technical Services

Job Details

Senior Manager, Technical Services

Exempt Level 7: $128,505- $154,197

Vision

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 87,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters. At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. The Ontario Catholic School Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking a permanent position for a Senior Manager, Technical Services within the ICT department.

All interested applicants are welcome to apply. We are an inclusive employer.

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KEY ACCOUNTABILITIES:

Reporting to and under the directions of the Head, Technology Operations, the Senior Manager, Technical Services will oversee the effective and efficient operation of all enterprise infrastructure ensuring high availability, performance, and security of critical services. The Senior Manager, Technical Services will provide strategic direction for the infrastructure domain, aligning technology roadmaps and standards with business needs and Board policies.

• Oversee efficient and effective operations of enterprise infrastructure ensuring high availability, performance, and security of critical services, including servers, networks, data centers, and cloud services, ensuring system availability, security, performance, maintenance, and after-hours support
• Develop infrastructure strategies, technology roadmaps, and standards aligned with organizational goals, while participating in governance and cross-functional committees and integrating emerging technologies to enhance scalability and resilience
• Lead, mentor, and manage technical staff setting clear objectives and performance standards including workforce planning, recruitment, and resource allocation
• Plan and lead infrastructure projects, upgrades, cloud migrations, and modernization initiatives to support operational and business needs ensuring projects are delivered on time and within scop to support evolving education and administrative requirements
• Collaborate with internal departments, vendors, unions, and external partners to communicate plans, gather requirements, foster strong partnerships, proactively resolve issues and enhance customer satisfaction
• Oversee change management processes and ensure compliance with security, privacy, accessibility, and accessibility requirements (cybersecurity standards, data protection policies, AODA compliance) to minimize risks and meet audit requirements
• Manage budgets, procurement, contracts, vendor performance, and cost control for infrastructure services and technologies.
• Monitor service performance metrics (e.g., system uptime percentages, incident response and resolution times, capacity utilization), identify improvement opportunities, and implement best practices to enhance reliability and efficiency
• Lead incident response, disaster recovery, backup strategies, and risk mitigation to maintain business continuity
• Ensure accurate system documentation, knowledge transfer, and training for support teams and end-users
• Perform other duties as assigned or required

REQUIREMENTS:

• A relevant Degree from a recognized university or college in Computer Science, Engineering or related field (or an equivalent combination of education and experience)
• Minimum of seven (7) years of relevant experience in a similar capacity managing large-scale ICT infrastructure and operations in a complex, multi-site enterprise environment
• Proven ability to lead and manage diverse technical teams, including motivating, mentoring, performance management and coaching staff to support both daily operations and major projects
• In-depth knowledge of enterprise IT infrastructure - including Windows server environments, Active Directory, virtualization platforms (e.g., VMware), cloud services (Azure and Microsoft 365), networking (LAN/WAN, Cisco/Aruba wireless), storage systems, and related infrastructure tools. Strong understanding of ITIL framework and cybersecurity best practices for secure, reliable operations
• Strong strategic thinking and solution design skills to analyze technological challenges and develop effective infrastructure solutions aligned with business objectives
• Excellent analytical and decision-making capabilities, with a track record of proactively identifying issues, evaluating risks, and implementing timely resolutions
• Excellent written and verbal communication skills, with the ability to effectively engage both technical and non-technical stakeholders
• Strong interpersonal and relationship-building skills to work collaboratively across departments and with external partners and vendors
• Familiarity with structured change management processes; able to drive initiatives from planning through execution while maintaining service continuity
• Experience in budgeting, financial planning, and vendor management, including procurement processes, contract negotiation, and performance monitoring to ensure cost-effective service delivery
• Stay up-to-date with emerging technologies, industry trends, and best practices in infrastructure, operations, and cybersecurity
• Professional certifications (e.g., Microsoft, Cisco, VMware, ITIL, or CISSP) are considered an asset.
• Must be willing and able to travel occasionally within the Greater Toronto Area and to work outside of regular business hours when required (e.g., for critical incident response or scheduled maintenance)

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Who We Are

Our mission at TCDSB is to inspire learning - in every way - and support our students and employees. Employees who work in our corporate setting are passionate and have a strong belief in our mission and make TCDSB a leader in public education.

We strongly support the TCDSB's Employment Equity policy and Multi-Year Strategic Plan, by fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve. As such, we welcome and encourage applications from candidates who self-identify as visible minorities, persons with disabilities, aboriginal peoples and women. You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities.

This information will be kept confidential.

The TCDSB is committed to providing barrier-free and accessible employment practices in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please let us know when contacted. We will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process. https://5il.co/1dkld

Our hybrid work model balances working from home and meaningful in-person interaction at our Catholic Education Centre located at 80 Sheppard Ave, E, Toronto, ON.

All interested applicants are asked to apply online no later than 11:59 pm on May 25, 2026, via Apply to Education.

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.

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Multiple locations